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Nothing is worse than having your systems go down during key production periods.
Proactive maintenance and a fast, knowledgeable response when something goes wrong are essential elements to running your business systems. Real-time awareness of the state of the system can provide the alerts necessary to contain occurrences of downtime or lost data. Managed services streamline delivery of services so you get what you need when you need it while taking advantage of predictable expenses and economies of scale and scope.

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  • Helpdesk Support
  • 24×7 Monitoring
  • Proactive Maintenance
  • System Documentation
  • Broadband Management
  • Data Backup
  • Asset Tracking



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Types of Managed Services

The “services” part of managed services can be different for each business, depending on the types of services that a business uses. Some of the more common services provided by MSPs include:

  • Helpdesk support
  • Data backup and disaster recovery
  • Network security
  • Server management and security
  • Hardware maintenance
  • Remote network monitoring
  • IT planning and implementation
  • Custom software solutions

The Advantages of Managed Services

You might think managed services are just for big businesses, but I would argue that it’s the small-to-medium business that benefits the most. Small to medium businesses are less likely to have a dedicated IT person on staff to oversee the multiple systems necessary for businesses to run efficiently and profitably. By subscribing to the services provided by a managed services provider, a business can limit downtime, keep abreast of changing technology, and be proactive in meeting technology-related challenges – all while being respectful of their operating expenses.

Using a managed services provider allows your business to have:

  • Controlled IT costs
  • Reduced labor cost
  • Knowledgebase
  • Increased data security
  • Reduced downtime
  • Advance IT planning

More Than Break/Fix Response

Before the advent of managed services, businesses without a dedicated IT staff often only addressed IT issues whenever something was broken and needed to be fixed. But as the technological landscape has evolved and issues such as data security and disaster recovery have become more and more important, businesses are recognizing that there is more to IT than just handling issues as they arise.  New and updated technology, protection of critical data and operational processes, and improved employee productivity are all within reach through the use of managed services.

What do managed services providers do?

One of the best aspects of managed services is that it’s not one-size-fits-all. There are a wealth of different businesses across a variety of industries, and they each need different things in the IT sphere. Managed services can provide a tailor-made service agreement designed to provide your business with the IT assistance it needs.

Some of the services provided by MSPs include:

  • Remote support
  • 24/7 monitoring
  • Remote diagnostics and troubleshooting
  • Management and monitoring of desktops, servers, and networks
  • Installation and management of software updates and patches
  • Installation and management of virus, spam, and malware detection software
  • Backups and restores of servers and workstations
  • Installation and management of firewalls
  • Hosted email

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Do you want to manage your business or manage your technology?

Big companies almost always have IT departments that help them select technology, install, integrate and maintain it, train employees, provide desktop support and fix systems that break.

If you’re a small business owner, you probably don’t have an IT department. So how do you manage the technology in your company? In too many cases, the answer is: not well, or by the seat of your pants. But small businesses can adopt more effective approaches to IT management, and there are very compelling reasons why they should.

IT can enable your business to grow faster, provide better services to your customers and help you manage the bottom line. In order for that to happen, you need to focus on making your business the best that it can be and that means you shouldn’t spend time managing your technology. That’s where we come in, our experts can manage your IT so that you can focus on your business.